Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Whackaus Casino website, account services, games, payment functions and any related features made available through the site. By accessing the website or using an account, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

You must use Whackaus Casino only for lawful purposes and in accordance with all applicable laws and regulations. Gambling laws can differ between Australian states and territories, and may also apply differently depending on your location. You are responsible for checking whether online gambling is permitted where you are located before using the website.

You must be at least 18 years old to use gambling services. Whackaus Casino does not permit anyone under the legal gambling age to create an account, deposit funds or participate in games. If you are under 18, or if gambling is not lawful for you, do not access or use the website.

These terms should be read together with any game rules, promotional terms, privacy information and responsible gambling information displayed on the website. Where a specific promotion or game has additional rules, those rules may apply to that promotion or game. If there is an inconsistency, the more specific terms will generally apply to the relevant activity.

You must not use the website in a way that damages, interrupts or attempts to bypass its security or normal operation. This includes introducing malicious software, using automated tools without permission, exploiting an error, interfering with another customer’s account or attempting to gain unauthorised access to any system or information.

2. Accounts, identity and security

You may generally hold only one personal account unless Whackaus Casino expressly allows otherwise. An account must be registered in your own name and used only by you. You must provide information that is accurate, current and complete, and you must update it if your circumstances or details change.

Whackaus Casino may need to verify your identity, age, location, payment information or source of funds. Verification can be requested when an account is opened, before a transaction is processed, when activity changes, or at another time where checks are reasonably required. You must provide requested information within the relevant timeframe and ensure that documents are genuine and readable.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, allow another person to use your account or leave an account open on a shared device. If you believe your login details have been lost, disclosed or used without permission, stop using the account and notify Whackaus Casino through the available website channels.

You must not open an account on behalf of another person, use another person’s payment method without proper authorisation, or create an account to avoid a restriction, self-exclusion or account closure. Accounts must not be transferred, sold, assigned or made available to another individual.

Whackaus Casino may delay access to an account, restrict activity or pause transactions while identity, security, payment or compliance checks are completed. This may also happen if information appears inaccurate, an account appears to be duplicated, or activity suggests a breach of these terms or applicable law.

3. Deposits, wagering and withdrawals

You may deposit funds only through payment methods made available on the website and only when you are authorised to use that method. You must not use a payment instrument belonging to another person unless the website specifically permits it and the required authorisation and verification have been completed.

Before depositing, make sure that the amount is affordable and intended for entertainment. Deposited funds must not be treated as an investment or a way to generate income. Gambling involves financial risk, and you can lose some or all of the money used for play.

A deposit may be held, reversed or returned if a payment is declined, disputed, unauthorised, incorrectly credited or identified as suspicious. You remain responsible for any chargeback, reversal or payment dispute that results from your actions or from the use of an unauthorised payment method.

You may use available funds to participate in the games offered through your account. Game rules, minimum or maximum stake settings, and other game-specific conditions will be shown where relevant. You are responsible for reviewing those rules before placing a wager. Once a wager has been accepted, it may not be changed or cancelled unless the applicable game rules or website features allow this.

Game results are determined by the relevant game system and its rules. Where a game uses random outcomes, those outcomes cannot be predicted, guaranteed or altered by a customer. You must not attempt to manipulate a game, exploit a technical issue, use prohibited software or coordinate activity intended to obtain an improper advantage.

Withdrawals may be subject to account verification, payment checks, applicable transaction rules and any lawful restrictions. Whackaus Casino may require a withdrawal to be returned through an appropriate payment method, including the method used for a deposit, where this is necessary for security or compliance reasons. Processing can be delayed if information is missing or additional checks are required.

If a technical error, system fault or other obvious mistake affects a balance, wager, game result or transaction, Whackaus Casino may correct the error and take reasonable steps to restore the position that would have applied without the mistake. You must not knowingly benefit from an error and should report any apparent problem through the available website channels.

4. Promotions, responsible gambling and privacy

Any bonus, reward, tournament or promotional offer is subject to its own terms. Those terms may include eligibility requirements, time limits, qualifying activities, wagering conditions, game restrictions, maximum values or other limitations. You should read the applicable promotion terms before accepting or using an offer. If a promotion is not available to you, you must not attempt to claim it.

Whackaus Casino may correct, withdraw or limit a promotion where there is an obvious error, misuse, fraud, technical problem or a breach of the relevant terms. Promotional funds or related benefits may be removed where they were awarded incorrectly or obtained through prohibited activity. Nothing in a promotion changes your responsibility to gamble lawfully and within your means.

Gambling should be treated as entertainment, not as a solution to financial difficulties. Set a budget before you play, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or trying to recover losses. Never chase losses, borrow money to gamble or continue playing because you believe a win is due.

• Only gamble with money you can afford to lose.
• Keep track of the time and money you spend on gambling.
• Use available account controls or limits where they are offered.
• Consider taking a break or closing your account if gambling is no longer enjoyable.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can request assistance with responsible gambling, including information about available account restrictions or account closure, through the relevant website channels. A request may be subject to reasonable identity and security checks. You should not attempt to open or use another account to avoid a restriction or break.

Personal information is handled in accordance with the applicable privacy information published on the website. Information may be used for account administration, identity verification, payments, security, customer support, responsible gambling measures, legal obligations and other purposes explained in that information. You should review the privacy information before using the services.

5. Suspension, liability and changes to these terms

Whackaus Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, legal or regulatory compliance, payment protection, investigation of suspected fraud, a breach of these terms or the proper operation of the website. Access may also be restricted where required by law or where the services are not available in your location.

If an account is closed, you must not create a replacement account unless Whackaus Casino gives permission. Any remaining balance will be dealt with in accordance with applicable law, the circumstances of the closure and any required verification. Funds may be withheld or adjusted where there is evidence of fraud, unlawful activity, a payment dispute or a material breach of these terms.

The website and its services may be changed, suspended or unavailable from time to time because of maintenance, updates, technical issues, security events or circumstances outside reasonable control. Whackaus Casino does not guarantee that the website will always be available, error-free or suitable for every purpose. You should keep your own records of important account and transaction information.

To the extent permitted by law, you are responsible for your use of the website, your account activity and your decisions about whether and how much to gamble. Nothing in these terms excludes, restricts or changes a consumer guarantee, right or remedy that cannot lawfully be excluded or changed under Australian law.

Whackaus Casino may update these Terms & Conditions when services, legal requirements, security practices or operating procedures change. The updated version will be published on the website and will apply from the stated effective date or, if no date is stated, from publication. You should review the terms periodically. Continuing to use the website after an update indicates acceptance of the revised terms.

If you have a question about these terms, a transaction, an account restriction or a website issue, use the customer support or enquiry options shown on the Whackaus Casino website. We may ask for information needed to confirm your identity and investigate the matter. These terms do not prevent you from exercising any rights or making a complaint available under applicable Australian law.