Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information collected when you visit the Whackaus Casino website, create or use an account, contact support, make transactions, take part in casino activities or otherwise interact with the site. It is intended to provide clear, general information about privacy practices for players in Australia.

Personal information means information that identifies you or could reasonably be connected with you. The information handled by a casino website can vary depending on the services you use, the account activity you undertake and the checks that are required. Some information is provided directly by you, while other information is collected automatically when you use the website.

By using the website, you should read this policy together with any other applicable website terms and notices. Privacy practices may be updated from time to time to reflect changes in services, technology or legal requirements. When changes are made, the updated version will be made available on the website. You should check this page periodically for the current information.

Privacy principles

• Information should be collected for clear and legitimate purposes connected with providing online casino services.
• Only information that is reasonably needed for those purposes should be requested or used.
• Personal information should be handled with appropriate care and security.
• Players should be given practical ways to ask questions and exercise available data rights.

Information we may collect and why

To operate an online casino account, Whackaus Casino may handle several types of information. The information requested can depend on the feature being used, account history, payment activity and verification requirements. If you do not provide information that is necessary for a particular purpose, some account functions may not be available.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information and account preferences. These details may be used to create and administer your account, communicate with you, provide customer support, manage account security and meet age or eligibility requirements. Information may also be used to send service messages about your account, transactions, security or changes to the website.

Identity and verification information

A casino site may request identity or verification documents, such as information from an identity document or evidence of address. It may also handle information used to confirm that an account belongs to the person using it. These checks support account security, help prevent impersonation and fraud, and assist with responsible operation of gambling services and legal obligations.

Payment and transaction records

The site may handle records of deposits, withdrawals, wagers, account balances, payment methods, transaction dates and related communications. Payment information may be processed through payment service providers. Where possible, payment details are handled in accordance with the security controls and requirements applicable to the relevant payment method. Transaction records help operate the account, investigate disputes, prevent fraud, provide support and meet record-keeping obligations.

Technical, device and usage information

When you use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, pages viewed, dates and times of access, referring pages and general interaction data. This information can help keep the website working, protect accounts, identify unusual activity, understand website performance and improve the user experience.

Support and communications

If you contact support, the site may keep your messages, account identifiers, documents or other information needed to respond. These records may be used to answer questions, resolve complaints, investigate account issues, maintain service quality and keep an appropriate history of important account communications.

How information is used, shared and protected

Personal information may be used to provide and manage casino services, process account activity, complete verification and anti-fraud checks, maintain website and payment security, communicate with players, handle support requests and comply with applicable legal and operational requirements. Information may also be used to understand website usage, identify technical problems, improve services and protect the site and its users from misuse.

Where marketing communications are permitted, information may be used to send news, offers or other promotional messages in line with your choices and applicable requirements. You can ask for marketing consent to be withdrawn at any time. Stopping marketing messages will not usually stop essential service communications, such as account, transaction, security or policy notices.

Service providers and other recipients

Information may be shared with trusted providers that help operate the website and account services. Depending on the service involved, these providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, security monitoring or analytics. Providers should only receive information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed when reasonably necessary to protect players, the website or another person; investigate suspected fraud, unlawful activity or a breach of terms; process a complaint or dispute; or comply with a valid legal, regulatory or law enforcement request. Information is not intended to be used for unrelated purposes without a proper basis or notice where notice is required.

Security

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, account safeguards, monitoring and secure handling procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account information.

Retention of information

Information is generally kept only for as long as it is needed for the purpose for which it was collected, to resolve issues, maintain business records, protect against disputes or meet applicable obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, destroyed or anonymised where appropriate.

Cookies and similar technologies

Whackaus Casino may use cookies and similar technologies to remember settings, keep parts of the website working, maintain account sessions, support security and understand how the website is used. Some cookies may be placed by service providers that assist with website performance, analytics, payments or other functions.

Cookies can help provide a smoother experience, but you can choose how they are handled. Most browsers allow you to view, block, delete or limit cookies through their settings. If you disable or restrict cookies, some website features may not work as intended, and you may need to enter information again. Browser settings are controlled by you and may differ between devices and browsers.

Marketing preferences

You can generally unsubscribe from promotional email or other marketing communications by using the available unsubscribe option or by contacting privacy support. A request to stop marketing will be recorded and applied within a reasonable operational period. Service-related messages may still be sent when they are needed to manage your account, transactions, security or important website information.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may be able to ask about the personal information held about you and request that it be handled in certain ways. You can contact privacy support to exercise your data rights or ask a question about this Privacy Policy.

How to make a request

To request access to your data, correction of inaccurate or incomplete information, deletion of your data, or withdrawal of consent to marketing, contact support@whackauscasino.click. Please explain what you are requesting and provide enough information for the relevant account or records to be located.

• Access: ask for a copy of, or information about, personal data held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, out-of-date or incomplete account information to be corrected.
• Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is available under applicable requirements.
• Marketing consent: withdraw consent to promotional communications at any time. This does not necessarily affect other lawful uses of information or essential service messages.

For security, you may be asked to confirm your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person. Requests may be limited or declined where the information must be retained, where responding would affect another person's privacy, where an exception applies or where the request cannot be reasonably verified. If a request cannot be completed in full, an explanation may be provided where appropriate.

If you have a privacy question, concern or complaint, please contact support@whackauscasino.click first so the matter can be reviewed. Providing relevant details, such as the account information concerned and the nature of the request, can help with a timely response. This Privacy Policy does not remove any privacy rights or remedies available to you under applicable Australian requirements.

By continuing to use the website, you acknowledge that you have had the opportunity to read this Privacy Policy. The current version published on the website applies from its stated update date and should be reviewed whenever you use the site.